SYMMA Solutions, Inc.

Privacy & Security Policy

Our Commitment to Privacy

At SYMMA Solutions, Inc., we value our customers and are committed to protecting your privacy. We collect information through our seminars and website to enhance your experience and to keep you informed about our products, services, promotions, and events. We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners or service providers under specific circumstances, as outlined below.

Information We Collect

We may collect the following personal information:

  • Name, email address, mailing address, phone number
  • Credit card or payment details
  • Gender, birthday, and personal interests
  • Purchase history and interactions with our website

This information is collected when you:

  • Visit our website or attend our seminars
  • Place an order (online, by mail, or by phone)
  • Save your information online
  • Participate in promotions, contests, or surveys
  • Contact us with questions or concerns

We may also combine this data with information received from marketing partners, third-party sources, or affiliated brands.

How We Use Your Information

Your personal information may be used for the following purposes:

  • To process and fulfill orders, including sending order confirmations and shipping updates
  • To communicate with you via email, mail, phone, or SMS about products, services, promotions, or events
  • To administer promotions, contests, and surveys
  • To improve our website, services, and overall customer experience
  • To analyze trends and user behavior
  • To protect the integrity and security of our business and systems
  • To contact you when necessary regarding your transactions or inquiries

Sharing of Information

We may share your personal information in the following cases:

  • With service providers who manage customer data and perform services on our behalf (e.g., order fulfillment, customer communications)
  • With partners offering co-branded services, contests, or promotions
  • When legally required to comply with laws, regulations, subpoenas, or law enforcement requests
  • In connection with a business transfer, such as a merger or acquisition, where customer data may be transferred as a business asset

Accessing and Updating Your Information

You may update your personal information by:

  • Logging into your SYMMA Solutions account online
  • Contacting us directly using the information in the “How to Contact Us” section

Please allow up to 10 business days for email requests and 6–8 weeks for postal requests to be processed.

Your Choices for Marketing Communications

You may opt out of receiving promotional communications by:

  • Contacting us via email or mail
  • Updating your communication preferences in your online account

Please note that even if you opt out of marketing communications, we may still contact you with service-related messages about your orders.

SMS Communications

By providing your mobile number, you agree to receive text messages from SYMMA Solutions, Inc. for order updates, service alerts, promotions, and other relevant communications.

  • Message frequency may vary depending on your activity.
  • Message and data rates may apply depending on your mobile carrier.
  • To opt out, reply “STOP” to any message or contact us directly at support@gosymma.com.
  • For assistance, reply “HELP” or refer to the contact details below.

We do not share your mobile number with third parties for marketing without your explicit consent.

Use of Cookies

Our website uses cookies to:

  • Enable core website functions (e.g., cart, login)
  • Personalize your browsing experience
  • Track usage and enhance performance

You may disable cookies via your browser settings, but this may limit functionality on our site.

Use of Pixel Tags

We use pixel tags (also called web beacons) to:

  • Measure website and campaign performance
  • Track visitor behavior and interactions
  • Monitor email engagement (e.g., opens and clicks)

Data collected may include IP address, browser type, device info, and referring URL. We may combine this with other information you’ve provided.

Data Security

We employ industry-standard safeguards including Secure Sockets Layer (SSL) technology to protect your personal information during transmission.

To verify SSL is active, check for a lock icon or “https://” in your browser’s address bar. If you are uncomfortable ordering online, you may place orders via phone during business hours.

Phishing Awareness

We will never request sensitive personal information such as passwords or credit card numbers via email. If you receive a suspicious message claiming to be from SYMMA Solutions, do not respond—report it to us immediately.

Links to Other Sites

Our website may contain links to third-party websites with their own privacy practices. We are not responsible for the content or privacy policies of these external sites.

How to Contact Us

If you have any questions, would like to update your information, or wish to opt out of marketing communications, please contact us:

SYMMA Solutions, Inc.
200 W Lake Mary Blvd
Sanford, FL 32773
Phone: 833-467-9662
Email: support@gosymma.com

Last Updated: [05/20/2025]